Privacy Policy
Last Updated: January 15, 2025
At tyrenavora, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial negotiation skills training programs.
We're based in Port Macquarie, NSW, and we follow Australian Privacy Principles under the Privacy Act 1988. This isn't just legal paperwork — it's our commitment to being transparent about your data.
1 Information We Collect
Personal Information You Provide
When you sign up for our programs or reach out to us, we collect details that help us serve you better. This includes your name, email address, phone number, and payment information when you enrol in our courses.
We also gather information about your learning goals and professional background. Why? Because it helps us tailor our financial negotiation training to what you actually need — not some generic curriculum that doesn't fit anyone.
Automatically Collected Data
Our website collects technical information through cookies and similar tools. This includes your IP address, browser type, pages you visit, and how long you spend on different sections of our site.
- Device information and operating system details
- Referring websites and search terms that brought you here
- Time stamps of your visits and interaction patterns
- Learning progress and course completion metrics if you're enrolled
We don't collect sensitive information like health records or criminal history. Our focus stays on what's relevant to helping you develop stronger financial negotiation skills.
2 How We Use Your Information
Your data serves specific purposes. We use it to deliver the educational services you've signed up for, process your payments, and send you relevant updates about your courses.
Primary Uses
We process your information to manage your enrolment, track your progress through our programs, and issue certificates when you complete training modules. This also includes responding to your questions and providing technical support when you need it.
- Delivering course materials and learning resources
- Processing payments and maintaining financial records
- Sending course updates and important notices
- Analysing how people use our programs to make improvements
- Preventing fraud and maintaining platform security
Communication Preferences
We'll email you about your courses, upcoming programs that match your interests, and occasional tips on financial negotiation. You can opt out of marketing emails anytime — just click the unsubscribe link at the bottom of any message.
Important account and course-related emails can't be opted out of. These are essential messages about changes to your enrolment, payment receipts, or critical platform updates.
3 Data Storage and Security
We store your information on secure servers located in Australia. Your data stays within Australian jurisdiction, which means it's protected under our national privacy laws.
Security Measures
We use industry-standard encryption for data transmission and storage. Payment information goes through secure payment gateways — we don't store your full credit card details on our servers.
| Data Type | Storage Location | Retention Period |
|---|---|---|
| Account Information | Australian Servers | Duration of relationship plus 7 years |
| Course Progress Data | Australian Servers | Duration of relationship plus 2 years |
| Payment Records | Secure Payment Gateway | 7 years (tax compliance) |
| Marketing Communications | Australian Servers | Until you unsubscribe |
Access to your personal information is restricted to staff members who need it to do their jobs. We use multi-factor authentication, regular security audits, and strict access controls.
4 Sharing Your Information
We don't sell your data to third parties. Full stop. But we do share information with specific service providers who help us run our business.
Service Providers We Work With
- Payment processors for handling course fees and transactions
- Email service providers for sending course materials and updates
- Cloud hosting providers for storing course content and data
- Analytics tools for understanding how our platform is used
These providers are contractually bound to protect your information and can only use it for the specific services they provide to us. They can't use your data for their own purposes.
Legal Requirements
Sometimes we're legally required to disclose information. This happens if we receive a valid subpoena, court order, or law enforcement request. We'll notify you about these requests unless we're legally prohibited from doing so.
If tyrenavora is acquired or merged with another company, your information may transfer to the new owners. We'll notify you before this happens and explain any changes to how your data is handled.
5 Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical — we've set up clear processes for you to exercise them.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Inaccuracies
Found something wrong? Let us know and we'll update it promptly. You can edit basic details yourself through your account settings.
Delete Your Information
You can request deletion of your personal data. We'll comply unless we're legally required to keep certain records for tax or compliance purposes.
Object to Processing
You can object to certain uses of your data, particularly for marketing purposes. We'll respect your preferences while maintaining essential account functions.
Data Portability
Request your data in a structured, machine-readable format that you can transfer to another service provider if you choose.
Withdraw Consent
If we're processing your data based on consent, you can withdraw that consent at any time. This won't affect processing that happened before you withdrew consent.
How to Exercise Your Rights
Email us at help@tyrenavora.com with your request. Include your full name and the email address associated with your account. We'll verify your identity before processing any requests — this protects your information from unauthorized access.
6 Cookies and Tracking
We use cookies to make our website work properly and improve your experience. Some are essential for basic functions, while others help us understand how people use our platform.
Types of Cookies We Use
Essential cookies keep you logged in and remember your preferences. Analytics cookies show us which pages are popular and where people might be having trouble. We don't use advertising cookies or track you across other websites.
- Session cookies that expire when you close your browser
- Persistent cookies that remember your login for convenience
- Analytics cookies that help us improve our course delivery
You can control cookies through your browser settings. Keep in mind that blocking essential cookies might affect how well the platform works for you.
7 Children's Privacy
Our programs are designed for adults in professional settings. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally collected data from a minor, we'll delete it immediately.
If you're a parent who believes your child has provided us with personal information, contact us right away and we'll address it.
8 International Data Transfers
Your data stays in Australia where it's protected by Australian privacy laws. We don't transfer personal information overseas unless absolutely necessary, and when we do, we ensure the receiving country has adequate privacy protections.
Some of our service providers may have servers in other countries. When this happens, we use contractual safeguards to protect your information according to Australian standards.
9 Changes to This Policy
We review and update this policy periodically. When we make significant changes, we'll notify you by email and post the updated version on our website with a new "Last Updated" date.
Continuing to use our services after we've notified you of changes means you accept the updated policy. If you don't agree with changes, you can close your account — though we'd be sorry to see you go.
10 Making a Complaint
If you're not happy with how we've handled your personal information, let us know. We take complaints seriously and will investigate thoroughly.
Email your complaint to help@tyrenavora.com with as much detail as possible. We'll acknowledge your complaint within 3 business days and provide a full response within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Questions About Your Privacy?
We're here to help. Reach out if you have questions about this policy or how we handle your information.